Shipping Information

Located in Hobart, Tasmania, Australia, we operate Monday to Friday, 8:30 AM to 4:30 PM, and are closed on weekends and public holidays.

Orders are dispatched daily at 2:30 PM.

We use AusPost for all our domestic and international shipping. They are reliable, trackable, and the most cost-effective option available.

Estimated delivery times do not include unexpected delays, customs clearance, or instances where a shipment is held for payment of duties or taxes.

 

Tracking Your Order

 

Australian Shipping

For our Australian customers, we offer FREE standard shipping with AusPost. Alternatively, you can choose the Express Post option for an additional $6.00 per item.

Regular Post:    FREE Additional Items:    FREE Est. Delivery: 5–7 days
Express Post:    $6.00 Additional Items:    $6.00 Est. Delivery: 2–3 days
  • Smaller accessories are shipped via regular mail and typically take 14–16 days.

 

New Zealand Shipping

For our New Zealand customers, we offer two shipping options: Standard and Express.

Regular Shipping:    $17.00 Additional Items:     $5.00 Est. Delivery:  5–7  days
Express Shipping:    $29.00 Additional Items:    $10.00 Est. Delivery: 7–10 days

 

International Shipping

International shipping is a flat rate of AUD $30.00, plus AUD $10.00 for each additional item.

International Shipping:    $30.00 Additional Items:    $10.00 Est. Delivery: 14–16 days

 

  • International purchases are sent with Australia Post International Airmail.
  • AusPost provides tracking for most countries. In some cases, tracking may not be available until the item reaches the destination country, or may not be available at all.
  • All international items are marked at the purchase price (excluding postage). It is an offence to incorrectly state the purchase price.
  • Customers are responsible for any import duties and taxes applicable in their country.
  • Mustard Bikes cannot be held responsible for these costs. Unclaimed items will only be refunded (minus postage costs) once returned to us.